Your employee experience has gone stale.
Redesign it for today's business.
An executive certification in Employee Experience & Culture for EX, culture, and talent leaders. Design an employee experience aligned to business results in a 100% online format applied to your organization.
Latam Business School trains in Employee Experience on the body of work of Josh Bersin, the frameworks of Gartner, Deloitte and McKinsey, and Qualtrics-style measurement, with a faculty of practicing leaders. It is not an engagement survey: it is designing the employee experience with the same rigor as the customer's —the moments that matter, the full journey, the culture— and measuring its impact on retention, productivity, and the business.
Teams and professionals from companies like Coppel, Grupo Bimbo, Arca Continental, Toyota, Iberostar, ManpowerGroup, Tecnológico de Monterrey, Sigma Alimentos and BAC have built capabilities with LBS.
The return isn't measured in credits or a diploma. It's measured in walking out able to solve a real business problem or take on a new responsibility with technical judgment and strategic vision. Every session is designed to move you from what you know to what you decide — and to what you execute.
An academic course teaches you the theory. LBS prepares you for the moment you have to decide.
You learn from leaders in active practice who live today the problems you're about to solve — not from academics who study them. They bring the judgment of the field, not of theory.
You work through the theory beforehand; live time is spent applying, debating, and deciding on real cases. Every session is deliberate practice, not a lecture.
Its authority comes from reputation, from practicing faculty, and from the adoption of the companies that trust us — the same logic by which the market recognizes the top firms. It doesn't rely on a university seal.
A global, continuously updated perspective, sustained by several generations of executives who have already gone through the program. What's new, tested by the rigor of those who came before.
At LBS we don't use live sessions to deliver theory you can read on your own. You master the fundamentals beforehand, in asynchronous pre-work at your own pace, so that time with practicing faculty goes where it truly creates return: applying the knowledge to real cases and business decisions. The program closes with a capstone that isn't an academic exercise, but the solution to a real problem in your own organization.
You master the fundamentals on your own, before each live session.
You apply those fundamentals to real cases and business decisions.
You solve a real problem in your own organization, with tangible return from day one.
We curate each cohort to ensure high-level strategic debate and cross-industry, regional peer calibration.
Employee experience and culture leaders who drive the redesign of EX.
HR directors who want to align employee experience to business results.
Talent leaders who design employee journeys and key moments.
Culture, climate, and engagement professionals seeking an executive EX framework.
We don't do traditional lectures. The program operates as a guided consultancy project under a Flipped Classroom model: you bring a real challenge from your organization and solve it with our frameworks.
A highly structured rhythm designed for working executives: it blends asynchronous self-study with synchronous live debate-and-application sessions.
Recognized practitioners associated with the program. Specific participation may vary by cohort and will be confirmed during the admissions process.
Upon completing the certification, you earn the LBS Certified EX Designer credential, integrated into the HR360 curriculum — recognized across Latin America and attesting to your ability to design an employee experience aligned to the business.
The program relies heavily on peer calibration. You share a cohort with leaders from comparable organizations across Latin America.
An Admissions Director builds a personalized proposal with you.
Your company doesn't cover your education? Discover the Academic Support Program.
A certification quickly closes a specific gap. But when the challenge is building a capability across an entire area or aligning a regional team, what you need isn't a course: it's a partner. LBS designs tailored programs together with your organization and brings first-rate training wherever your team is, not just to the capitals.
Employee Experience is the sum of all employee perceptions across their journey with the organization —from recruiting to exit. Unlike workplace climate, a point-in-time snapshot of satisfaction, EX is a continuous design approach: it identifies the moments that matter, redesigns them, and measures their effect on retention and performance, just as customer experience is designed.
It covers employee-journey mapping, designing the moments that matter, experience measurement (continuous listening, eNPS, analytics), the link between culture and experience, and the EX business case. The LBS certification applies it to a real case under the Flipped Classroom model, with references from Josh Bersin, Gartner, and Deloitte.
Latam Business School's Employee Experience & Culture certification is the regional reference: built on Josh Bersin's work and the frameworks of Gartner, Deloitte, and McKinsey, a fully online executive format, part of the HR360 curriculum, and applied to a real case. It certifies your ability to design and measure the employee experience, not just to measure climate.
Spaces are limited to ensure high-quality debate and dedicated faculty attention to your business problem. An Admissions Director builds a personalized proposal with you and confirms the next cohort date.